For questions about orders, products, or issues using this shop, please contact me at firstname.lastname@example.org.
When you buy a product on my website you buy the item, not the copyright. When you buy an original piece of art or print, you do not buy the rights to reproduce it. It is against the law to copy it, reproduce it or use it for commercial purposes. Everything on this website is © Gwenevere Singley, unless stated otherwise. Any infringement on this will be dealt with accordingly.
Shipping Errors – Be Sure to Check Your Address!
If you entered an incomplete or incorrect address when you submitted your order, your order might take longer to reach you, or might not arrive at all. I am not responsible for lost or delayed orders due to an incorrect address provided by you. If you think you have made a mistake when you submitted your order, please contact me immediately, and I will see what I can do to fix it.
If you submitted the correct address and a shipping mistake was due to an error on my part, I will resend the order at no cost to you.
What if my order was returned to the sender?
If your postal service was unable to deliver your package because you were not home to receive it or you did not pick it up from your post office in a timely manner, it may be returned to me. When this happens, and I have received the returned package, I will contact you about your options: in the case of a returned package, I will either refund your money for that order minus the shipping costs (this option is not available if an item is personalized, damaged or made to order,) or resend it, in which case you’ll have to pay for shipping again.
Refunds and Exchanges
If you’ve received the wrong item, please email me with a photo of what you’ve received, your order number, and order details. Only claims received by email will be dealt with.